Your First Visit

Getting here

We are at 5/7 Wilsons Road, Mount Hutton, in the row of shops known as Fords Corner leading up to Lake Macquarie Square. There is plenty of free parking at the front and back of the salon, and you can find us on the map on our contact page.

We suggest arriving at least 10 minutes before your appointment time, so you have a moment to unwind and enjoy a welcome drink.

Before you come in

Patch tests. A patch test is required before IPL. You can also request one if you are concerned about your skin reacting to an ingredient.

Anything to avoid beforehand. Some treatments need you to avoid or stop something in advance. Where that applies we will talk it through with you over the phone when you book, so you know what to do well before the day.

When you arrive

You will be greeted by one of our friendly therapists. If the therapists are in treatment there is no need to ring the bell at the counter — we know you are coming. Just take a seat and start relaxing.

One of the therapists will give you a short form to fill in before your treatment begins.

During your treatment

Nothing is too much trouble. If you would like the music turned up or down, an extra blanket, a glass of water, or to use the restroom before or after your treatment, just say. The same goes for anything else that would make your time with us more comfortable.

We are never offended by a request — please ask for what you need and we will always help where we can. Feedback matters just as much: it is how we know what to keep doing and what to change. Your treatment is about you, so we would always rather hear what you think. Come as you are and make yourself at home.

Aftercare

Aftercare advice, or a treatment plan, is part of what we do. After a facial treatment we will also recommend home care to help you maintain your results between visits — that is part of our duty of care, and what you choose to take home is always up to you.

And if you want to talk something through afterwards, please do. We are always happy to go over how a treatment went, or to explain anything again — there is no such thing as a silly question, and our therapists are all experienced professionals who are here for exactly that.

Rebooking before you leave

Before you go, your therapist will advise you on the timeframe for your next appointment and offer you a choice of what is available. The salon is in high demand, so rebooking there and then secures your preferred time — but it also keeps the results of your treatment going. Your therapist is trained to understand the growth cycles of skin, hair and nails, and it is much easier to stay on top of your treatment than to start all over again if you miss the recommended cycle.